Information We Collect
Orders may include buyer details, receiver details, delivery address, site access notes, selected material, load quantities, payment method, payment proof, and fulfilment status.
When a delivery is active, the driver app can send vehicle location points so the customer can see progress for that specific order.
Location Privacy
Public tracking is tied to a secure delivery token or a reference and matching phone number. Live vehicle location is shown only while that delivery is in an active dispatch state.
After a delivery is completed or closed, SandSell stops showing live vehicle position in the customer tracking view. Historical location data is retained only for operational review, dispute handling, and service quality, according to the configured retention policy.
Payment And Delivery Evidence
Manual payment proofs and proof-of-delivery media are stored as private business evidence. They are not served from public file paths and are intended for authorized review, audit, and dispute resolution.
Sharing
SandSell shares order details only with people and service providers needed to complete the order, including assigned drivers, support operators, finance reviewers, payment processors, and hosting or infrastructure providers.
Customer Choices
Customers can contact SandSell to correct order contact details, ask about retained delivery records, or request help with account access and receipts.